Billing Model
From GoGrid
Contents |
Overview
In the GoGrid system you only pay for:
- Your server RAM hours* used by deployed cloud servers
- Your dedicated servers
- Software (not OS) licenses such as Microsoft SQL Server or paid partner GSIs
- Your outbound data transfer
- Your cloud storage usage in excess of 10 GB
* A server RAM hour is the amount of RAM allocated to a server multiplied by the number of hours the server has been deployed. Example: One 2 GB server deployed for 1 hour = 2 server RAM hours.
Included free with every GoGrid account:
- F5 hardware load balancing
- 10 GB of cloud storage per month
- Unlimited inbound data transfer
- 24/7 Premium Support
- Licensing fees for Windows Server 2003 and 2008, and Red Hat Enterprise Linux
Provision and manage the following GoGrid products and features all via the GoGrid portal or API:
- Cloud servers (virtual servers)
- Dedicated servers (physical servers)
- F5 hardware load balancers
- Cloud storage
Payment Options for GoGrid Products and Features
Cloud Servers (Virtual Servers)
There are two payment methods for cloud servers:
- Pay-As-You-Go Plan: pay only for the server RAM hours consumed on a per hour basis.
- Pre-Paid Plans: pre-pay on a monthly basis for a specific allotment of server RAM hours.
When you deploy a cloud server, you are using RAM whether the server is on or off. Once your virtual server is created, you are paying for the RAM allocated to that server for as long as that cloud server exists.
By default, GoGrid Cloud Server accounts begin with a Pay-As-You-Go billing plan. You can upgrade to a Pre-Paid plan via the customer portal at any time.
To upgrade:
- Login to the customer portal at my.gogrid.com.
- Select My Account from the top options.
- Click Billing from the tabs.
- Select one of the available RAM or transfer plans.
Dedicated Servers (Physical Servers)
Dedicated servers are charged on a pre-paid monthly or a pre-paid annual basis. A monthly or annual pre-payment plan also applies to any operating system image deployed that has an associated licensing fee, such as Windows Server, MSSQL, and Red Hat Enterprise Linux.
For more on GoGrid Dedicated Servers and payment options visit Dedicated Servers.
Data Centers
Usage is billed at the same rate regardless of which data center is used (US-West-1 or US-East-1).
- Pay-As-You-Go customers are charged $0.19 per GB/H for usage in US-West-1 and US-East-1.
Memory and transfer plan allotments apply across data centers; it doesn't matter where the usage occurs. For example: If you are on a memory plan that allows 14,500 GB/H
- You may use 10,000 GB/H in US-West-1 and 4,500 in US-East-1
- You may use all of the 14,500 GB/H in US-East-1
- Or any other combination
F5 Hardware Load Balancer
F5 hardware load balancers are included free with every GoGrid account. You have the option of deploying up to six load balancers (three per data center).
Cloud Storage
All GoGrid customers receive up to 10 GB of free cloud storage per month. Billing for cloud storage begins after the initial 10 GB of storage per month has been exceeded.
- You must opt in to accept charges for exceeding the initial free quota of 10 GB, otherwise 10 GB will be the hard limit for your cloud storage capacity.
- Cloud storage is charged at $0.15 per GB /month—over 10 GB.
For more information, visit Cloud Storage.
Data Transfer
All inbound data is free. Data transfer charges are not charged until you turn the virtual server on and send data. This includes your own bandwidth used to log into the system remotely. If you're using remote desktop to manage Windows or SSH for Linux, you are being charged for that bandwidth leaving your server. When your system is offline you are not paying for data transfer.
Billing Cycle
Pay-As-You-Go
If you are a Pay-As-You-Go customer:
- Your credit card will be charged at the end of the month.
- Your credit card will also be charged if your outstanding charges exceed $500 at any point during the month. This applies to both Pay-As-You-Go Cloud Servers and Pay-As-You-Go Data Transfer plans.
For example
If you created a GoGrid account on March 17, 2010 and had the following usage pattern:
- Used $300 worth of RAM and transfer between March 17 and March 31
- Then used $500 worth of RAM and transfer between April 1 and April 27
- Then used $40 worth of RAM and transfer between April 28 and April 30
Your credit card will be billed as follows:
- $300 on March 31, 2010 (end of month)
- $500 on April 27, 2010 (usage hit the $500 limit)
- $40 on April 30, 2010 (end of month)
Pre-Paid Plans
If you are a Pre-Paid Plan customer, GoGrid will charge your pre-paid plan fee on a monthly basis. Your billing cycle begins on the date you created an account.
RAM/transfer overage (if any) will be charged per the Pay-As-You-Go formula; at the end of the month or when your outstanding RAM/transfer overage charges exceed $500.
For example
If you created a GoGrid account on March 17, 2010, then upgraded to a pre-paid plan on April 1, 2010, you will be charged as follows:
- On April 1, you will be charged for your pre-paid plan. The amount will be prorated to cover the period of April 1-April 17 (the 17th is your monthly billing date).
- On April 17, you will be charged the full amount of your monthly Pre-Paid Plan.
- See the Pay-As-You-Go example above for handling of overage charges.
Sample Account Scenario
Rates - $0.19/Server RAM Hours | $0.50/GB data transfer | $0.15/GB cloud storage
A cloud server created with 512 MB RAM that exists for 40 hours before being deleted + transfer in 40 GB data + transfer out 10 GB data + 12 GB cloud storage space utilized:
- 0.5 RAM GB x 40 hrs x $0.19 = $3.80
- (40 GB x $0) + (10 GB x $0.50) = $5.00
- 12 GB - 10 GB = 2 GB x $0.15 = $0.30
- Total: $9.10
Net 30 Days
Available for qualifying customers; contact a GoGrid sales representative for details.
Invoices
Invoices are generated daily and are maintained in the customer portal.
To view your invoices:
- Log in to the customer portal.
- Click on Billing Summary in the left-hand column.
- Click on View Current Invoices.
- Click on Billing Info.
- Click on the Invoices tab at the top of the screen. You can view the details of each invoice by clicking on the invoice number.
- You can also view details of the payments on your account by clicking the Payments tab.
