GoGrid Dedicated Servers

From GoGrid

GoGrid Dedicated Servers
OS	Windows / Linux
Added On	Feb 9, 2010

Overview

GoGrid Dedicated Servers are ordered and managed directly from the GoGrid Customer Portal. Dedicated servers use the same public and private networks as your GoGrid Cloud Servers, F5 Load Balancers, and Cloud Storage, which allows you to build high performance, scalable hybrid infrastructure. Hybrid infrastructure refers to a server network built from a combination of dedicated and virtual servers that can be used to host dynamic web applications and scale on-the-fly.

Data Center Availability

GoGrid Dedicated Servers are currently available in our US-West-1 data center.

Dedicated Server Options and Pricing

Server	Cores	RAM (GB)	Hard Drives	Setup	Month	Annual	Term
Standard	4	8	2 x 320GB SATA RAID1	$0	$200	$2,000	1 Month
Advanced	8	12	2 x 500GB SATA RAID1	$0	$350	$3,500	1 Month
Ultra	8	24	5 x 147GB SAS RAID5	$0	$600	$6,000	1 Month

If you need assistance with custom-built hardware, please contact the GoGrid Sales Department at 1-800-946-4743. If you are an existing customer, please contact your Service Team Account Manager.

Payment Options

You can pay monthly or annually for your GoGrid Dedicated Server. A monthly or annual pre-payment plan also applies to any operating system image deployed that has an associated licensing fee, such as Windows Server, MSSQL, or Red Hat Enterprise Linux.

• The monthly fee for GoGrid Dedicated Servers does not appear in the billing widget, which is located in the Grid and List views of the customer portal. Follow these steps to view your GoGrid Dedicated Server invoice:

1. Go to https://my.gogrid.com.
2. Log in using your username and password.
3. Click the My Account tab of the customer portal.
4. Click the Billing tab.
5. Click the Billing Info link in the left-hand column.
6. Click the Invoices tab.

Monthly Plan

GoGrid Dedicated Servers are pre-paid monthly and require a one-month commitment with no refunds. Dedicated server fees are prorated to fit your monthly billing cycle.

Annual Prepayment Plan

If you select an annual payment plan, a discount will be applied to your hardware and software license cost equivalent to two month's worth of fees and you will be billed annually for both. Annual pre-payments are refundable and will be prorated.

Windows Images

When selecting a Windows image, caution must be taken to ensure the selected Windows image corresponds to the number of processors in the selected dedicated server. Windows Server and MSSQL licenses are priced per processor, so there are separate images for 1-processor and 2-processor licenses. It is up to you to choose the proper image when deploying a GoGrid Dedicated Server. Choosing the wrong image will not save money, but will delay the deployment of your dedicated server.

Click here to view image options available on GoGrid Dedicated Servers.

Transfer

As always, any inbound GoGrid traffic is free. Your GoGrid Dedicated Servers are on the same public (and private) VLAN as your GoGrid Cloud Servers. Therefore, data transfer from the servers to the internet will accrue charges to your account and will be reflected in the Transfer section of the customer portal's billing widget. Transfer on your private VLAN is FREE. Since dedicated servers are not billed by RAM hour, they are not reflected in the RAM section of the billing widget. Follow this link to view details of the Pay-As-You-Go or bulk Transfer Plans.

Deploying Dedicated Servers

GoGrid Dedicated Servers are deployed directly through the GoGrid Customer Portal.

1. Log in to the customer portal.
2. Click the Add button from the Grid or List menus, then select Dedicated Server in the Add Object Dialog.
3. Name your server and add a description.
4. Enter an IP Address from your list of available IP addresses. The drop-down menu will display all unused IP addresses that are currently available to you. </li
5. Select a server configuration (processor, RAM, and storage) and payment plan (monthly or annually), then click Next.
6. Select a Dedicated Server Image or perform the following operations to filter the list of images:
• Search by image name
• Filter by image type (web or database)
• Filter by image operating system
• Filter by image architecture (32- or 64-bit)
7. Click Next.
8. Read the plan terms and confirm by clicking Yes.
9. Your dedicated server will be deployed within 2 business days.

Supported Operating Systems

• CentOS
  • CentOS 4.8
  • CentOS 5.4
• Debian
  • Debian 4.0
  • Debian 5.0
• Fedora
  • Fedora 11
  • Fedora 12
• Red Hat
  • Red Hat Enterprise Linux 4.8
  • Red Hat Enterprise Linux 5.4
• Ubuntu
  • Ubuntu 8.04
  • Ubuntu 9.04
  • Ubuntu 9.10
• Windows
  • Windows 2003 Server
  • Windows 2008 Server

Support Case Management

• Support cases for GoGrid Dedicated Servers must be submitted via the GoGrid Customer Portal.
• Pending cases for dedicated servers are managed via the GoGrid Customer Portal.

Deprovisioning

1. Log in to the customer portal.
2. Click on the "List" view.
3. Select the dedicated server that you wish to delete.
4. Click Delete.
5. A confirmation screen asks "Are you sure?"
6. If you are sure, click Yes.
7. Another confirmation screen appears to inform you that dedicated servers are paid for in advance and there are no refunds or prorations for a partial billing cycle and asks "Are you sure?" again.
8. If you are sure, click "Yes".
9. The dedicated server will still show in the customer portal with a Removing status. The server will still be powered up and functional until the end of the billing cycle. At the end of the billing cycle, the server will be permanently removed from the customer portal and deprovisioned.

Power Management

Available power management functions through the customer portal are:

• Start
• Stop
• Restart (power cycle)

1. Log in to the customer portal.
2. Click on the "List" view.
3. Select the dedicated server that you wish to restart.
4. Click Restart.
5. A confirmation screen will display a message asking "Are you sure you want to restart this server?"
6. If you are sure, click "Yes, Restart".
7. The GoGrid Customer Portal will display a "Restart request successful" message.

Password Management

• Passwords for dedicated servers can be accessed and managed via the customer portal.
• Available functions through the customer portal include:
  • Viewing passwords
  • Editing passwords
  • Adding passwords

• Frequently Asked Questions (FAQs)