This page contains instructions for ordering and cancelling hardware firewalls.

Ordering a Hardware Firewall

You can order a hardware firewall through the customer portal by following the steps below:

  1. Log in to the customer portal.
  2. Click on Order Fortinet Firewall from the Quick Links menu or the Network panel.

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  3. An order form appears.
    Pricing: GoGrid offers monthly and annual pricing plans for the Fortinet Hardware Firewall. Choose the plan that works best for your unique business needs.
    Ports: GoGrid will set up your firewall with a standard port configuration. If you require a different port configuration, please indicate which ports you would like opened by selecting the appropriate checkbox on the order form. If you have any questions regarding port configurations, contact your account manager or call 1 (415) 869-7444.
    Virtual Private Networks (VPNs): GoGrid offers one VPN free of charge. If you would like GoGrid to set up your VPN, select the VPN 1 checkbox and choose the type of VPN you desire (SSL, IPSec, or Site-to-Site). You can also choose additional VPNs for $50 per month or $500 per year. VPN setup can sometimes be tricky and often requires a clarifying conversation with our engineers, so please feel free to contact your account manager or call 1 (415) 869-7444 for more information. For general information on VPNs, visit

    Firewall order form.png

  4. Click Order to place your order. Your firewall will be available in approximately 2 business days.

Custom GoGrid Hardware Firewall Configurations

GoGrid also offers custom configurations for hardware firewalls. See Custom GoGrid Hardware Firewall Configurations for more information.

Cancelling a Hardware Firewall

Cancellation requests must be made through the customer portal.

  1. Log in to the customer portal.
  2. Click the Support tab in the upper right-hand corner.
  3. Click Add a case.

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  4. A pop-up window appears. From the "Category" drop-down menu, select Network.
  5. From the "Sub Category" drop-down menu, select Hardware Firewall.

    Network hw firewall.png

  6. In the section titled Please provide this additional information, type the following text: Cancel Fortinet Firewall.
  7. Click Save. You will receive a confirmation and tracking email from GoGrid Helpdesk.

    Firewall cancel Fortinet.png

Back to the Hardware Firewall Overview

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