This Getting Started Guide is designed to provide you with the information you need to make the most of your experience with GoGrid. Our User Manuals also provide valuable instructions that will help you while building your infrastructure.

The GoGrid Customer Portal

The GoGrid Customer Portal is your secure space for setting up and managing all of your infrastructure needs, including deploying load balancers, cloud servers, and dedicated hardware servers; updating your billing information; managing user access; and saving your images. Depending on your User Role, you will have various permissions to perform certain functions. View a Flash-based tutorial here.

You can access the customer portal at Log in using the credentials you established during the sign-up process. See the Customer Portal Guide for more information.

NOTE: Some browsers are not supported in the user interface. Apple's Safari Web Browser is known to experience issues on certain tabs in the portal.

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Resetting Your Password

If you’ve forgotten your password, reset it by selecting the “Forgot your Password?” link in the customer portal.


Cloud Servers

Deploying a cloud server with GoGrid is easy. Simply select a server image and a server size (based on RAM)and you will be operational in minutes. Our server images use standard Windows or Linux Operating Systems with full root/administrator access, giving you the freedom to configure your cloud server however you’d like to meet your business and infrastructure needs. Using GoGrid, you can deploy cloud servers with up to 24 GB of RAM and we have dozens of available server image options. See the Cloud Server User Manual for instructions on deploying a cloud (virtual) server.

Scaling RAM on a Cloud Server

See the Cloud Server User Manual for instructions on scaling RAM on your cloud server.

Dedicated Servers

Dedicated Servers are physical servers that are managed directly through the customer portal. Because dedicated servers are not shared by any other entity, they’re ideal for running any applications you don’t want on a multi-tenant environment. GoGrid Dedicated Servers reside on the same private network (VLAN) as GoGrid Cloud Servers, F5 Hardware Load Balancers, and Cloud Storage allowing you to build a secure, flexible, and dynamically scalable hybrid infrastructure optimal for hosting and scaling dynamic web applications to meet variable and/or sudden spikes in internet traffic.

We provide flexible payment options when paying for your GoGrid Dedicated Servers. You have the choice to pay monthly or annually for your GoGrid Dedicated Server.

See the Dedicated Server User Manual for instructions on deploying a dedicated (bare metal) server.

Logging in to Your Server

You can log into your server by using SSH for Linux servers or Remote Desktop for Windows servers. Any third party remote connectivity client, such as PuTTY, will also work.

Windows Servers

For Windows servers, the default user name is "Administrator". The server password is generated randomly and is stored in the GoGrid user interface. You can access the server's password by clicking on the server and selecting "Password" in the left pane, or by clicking on the "Support" navigation button and then on the "Passwords" tab.

You can change your passwords on the server once you have logged into your servers, but please note that these are not reflected in the GoGrid user interface unless you manually update your passwords by editing the password in the user interface. Not updating the password management interface in the GoGrid user interface may result in serious delays in Support if we are unable to log into your servers.

Linux Servers

For Linux servers, the default user name is "root". The server password is generated randomly and is stored in the GoGrid user interface. You can access the server's password by right-clicking on the server and selecting "Password" in the left pane, or by clicking on the "Support" navigation button and then on the "Passwords" tab.

You can change your passwords on the server once you have logged into your servers, but please note that these are not reflected in the GoGrid user interface unless you manually update your passwords by editing the password in the user interface. Not updating the password management interface in the GoGrid user interface may result in serious delays in Support if we are unable to log into your servers.

NOTE: Passwords do not read or update passwords on your instantiated servers. They are a support mechanism to communicate initial root / Administrator passwords to you. They also serve as a facility to send pertinent passwords to GoGrid Support for any support issues that may arise. Adding, editing, or deleting a password through the API or User Interface WILL NOT change any passwords on your server.

Network Information

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The Network panel of the List View contains information regarding your public and private IP addresses, as well as some network configuration options.

Server IP Addresses

GoGrid gives you static IP addresses, and every account comes with a public and private VLAN (more on this below). Each account comes with a block of 8 usable public IP addresses and 251 usable private IP addresses in each data center, though you can request more public IP addresses at any time.

Keep in mind that all servers must be assigned a public IP address to be deployed. This means that assigning a public IP address to a database server may cause data transfer charges if not properly configured. Therefore, it is best to manually assign a private IP address to the network interface on servers whose traffic does not need to traverse the public network (e.g. between database and application servers).

IP assignment GoGrid reserves certain IP addresses for use by its network infrastructure. These addresses are not available for use by customers and are not displayed in the GoGrid Portal. The tables below list which IPs are reserved:

Primary Public Subnets

IP Status
+0 Reserved
+1 Reserved
+2 Usable
+3 Usable
+4 Usable
+5 Reserved
+6 Reserved
+7 Reserved
+8 Usable
+9 Usable
+10 Usable
+11 Usable
+12 Usable
+13 Reserved
+14 Reserved
+15 Reserved

Additional (secondary) Public Subnets

IP Status
+0 Reserved
+1 Reserved
+2 Usable
+3 Usable
+4 Usable
+5 Usable
+6 Usable
+7 Usable
+8 Usable
+9 Usable
+10 Usable
+11 Usable
+12 Usable
+13 Reserved
+14 Reserved
Last IP in the block Reserved

Private Subnets

IP Status
+0 Reserved
+1 Reserved
+2 --> +249 Usable
+250 Reserved
+251 Reserved
+252 Usable
+253 Usable
+254 Usable
+255 Reserved

Server Network Interfaces

Each GoGrid Cloud Server comes with 3 network interface cards (NICs). Two NICs are physically attached to the public facing switch fabric and the third NIC is connected to a private switch fabric. GoGrid Dedicated Servers come with 2 NICs, one attached to the public switch fabric and the other attached to the private switch fabric. Please note that the two switch fabrics are completely separate and are supported by separate switching & routing infrastructures:

Physical VLAN Configuration Interface Name in Windows Interface Name in Linux
Public Public DHCP Local Area Connection 1 eth0
Private Private Static Local Area Connection 2 eth1

In order to provide network access to a GoGrid server when it is first added, the Public_1 VNIC is configured for DHCP. The MAC address of the Public_1 VNIC will be associated with the IP address you chose when the server was first added to our DHCP server. This means that an attempt to get a new DHCP lease will always result in the same IP address being bound to the interface. Please note that the Public_1 interface can be shut down or disabled at any time, but doing so will place you at risk of losing access to your GoGrid server.

GoGrid users have the option to bind their assigned IP addresses to the Public_2 and Private interfaces at their convenience. This is similar to how IP address bindings are managed on a dedicated server. If you have PNA enabled, private IP addresses will be assigned to newly spun up servers.

Network Configuration

The Network panel has several controls:

  • Add additional IP addresses - order additional IP addresses. Your account will be charged $1 per IP address per month.
  • Manage DNS - See your primary and secondary nameservers and submit DNS requests to the Support team.
  • Unblock SMTP - Port 25 is blocked by default on all GoGrid servers. If you wish to send email from a GoGrid server (and you're not a spammer), see the SMTP_Unblock_Instructions to learn how to unblock the port.


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GoGrid provides a Firewall Service that offers baseline protection for all your cloud servers. This product is available to all our customers and in all data centers. It is highly available and has several features, such as global security groups and the ability to create hierarchical relationships between server groupings.

GoGrid’s hardware firewall protects your servers and keeps your data secure from malicious threats while providing you with secure server administrative access through VPN tunnels. GoGrid’s experienced Systems Administrators will setup, maintain, and manage your firewall ensuring your hosted internet environment is able to withstand sophisticated threats. Hardware firewalls are also essential in helping you construct a PCI compliant environment.

You can order a Fortinet Firewall through the customer portal. See the Hardware Firewall overview for more information.

Dynamic Load Balancers

GoGrid pioneered enabling load balancing in the cloud and is pleased to provide customers with fully integrated and highly available Dynamic Load Balancers that can be provisioned using either the management console or the API. The load balancers are deployable from any account and setup takes just a few minutes.

The load balancers have three algorithms for load balancing (weighted round robin, weighted least connect, and source address hashing) and three persistence options (none, IP subnet, and session cookie). These options can be changed on-the-fly through the API. Click here to learn more about our Dynamic Load Balancers.

Deploy Dynamic Load Balancers to your architecture in a matter of minutes by following the instructions in the Load Balancer User Manual.

GoGrid Cloud Storage

GoGrid Cloud Storage is a fully scalable and reliable file-level backup service for Windows and Linux cloud servers running in the GoGrid Cloud. Windows and Linux cloud servers mount the storage volume via a secure private network and use common transfer protocols to move data to and from the cloud storage device. Storage allotments scale on-the-fly and you pay only for what you use, allowing you to manage your costs.

Cloud storage is automatically available to all GoGrid customers at no additional charge. The cloud storage allotment is configured on each GoGrid account's private network. Cloud storage allotments up to 10 GB are free.

Users can activate cloud storage by following the instructions in the Cloud Storage User Manual.


Once cloud storage has been added to your account, you will need to connect your cloud server. A username and password are needed to access your cloud storage allotment and is presented in the Password Management Interface in the customer portal. You can access this area by clicking on Support > Passwords or by right-clicking on the cloud storage icon and selecting Passwords. The passwords are listed in the right-hand column of the screen. These credentials are automatically generated by GoGrid and cannot be deleted or changed.

Instructions on how to connect your cloud server are in the Cloud Storage Getting Started Guide.


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The Content Delivery Network (CDN) instantly scales your web presence and allows you to accelerate the delivery of all your web content using our global infrastructure. Your end users will receive their desired content from the fastest point-of-presence (PoP) on our network no matter where in the world they are located. This ensures faster page load times, more reliable and efficient transactions from your web pages, better streaming video, and more time spent by visitors on your website.

To add the CDN service to your account, log in to the customer portal, click on Support > Add Case. Select the "GoGrid CDN" category. CDN accounts are generally provisioned within 48 hours. Accounts are invoiced monthly based on the transfer and storage used in the prior month. Please see GoGrid CDN for more information.

See the CDN User Manual to learn more about CDN account activation.


GoGrid’s REST-like API Query interface is designed for individuals who want to programmatically control their cloud hosting infrastructure over the internet. To access the GoGrid API you must be an active GoGrid customer. For more details, read our API documentation.

Using GoGrid to Send Mail

As part of an ongoing effort to reduce the number of unsolicited e-mail messages (SPAM) being sent from our network, GoGrid by default blocks send mail transport protocol (SMTP) traffic (port 25) on newly provisioned customer accounts. Blocking outbound SMTP traffic prevents spammers from abusing our system and helps ensure our and your IP space is clean. To send email from your GoGrid server, you must first submit an SMTP Unblock Request for approval by GoGrid’s Abuse Team.

My GoGrid Server Image (MyGSI)

A My GoGrid Server Image (MyGSI) is an easy and semi-automated process for creating, editing, saving, and deploying a GoGrid Server Image (GSI). A GSI is a Golden Image and contains your pre-configured and customized applications, as well as the server operating system. The MyGSI capabilities are robust and allow you even greater flexibility to manage your infrastructure. For example, with a MyGSI image, you can instantiate an image server; install your software, websites, applications, etc.; save the image server to GoGrid’s cloud storage as a server image; and instantiate new web/app or database instances from your “golden” server image.

The server image is a reusable base image that allows you to rapidly scale your infrastructure. View the instructions for creating a MyGSI in the MyGSI User Manual.

NOTE: A MyGSI is also referred to as a custom cloud server image.

Partner GoGrid Server Image (PGSI)

GoGrid works with a number of partners to bring additional services and functionality to customers. The GoGrid Exchange allows our partners to share or sell a Partner GoGrid Server Image (PGSI) to the GoGrid community. A PGSI is a MyGSI (GoGrid Server Image) with the partner’s software preinstalled and preconfigured. Many of our partners specialize in internet security, backup, monitoring, web apps, compliance, and application scaling. Some PGSIs have a monthly fee.

NOTE: A PGSI is also referred to as a partner cloud server image.

Community GoGrid Server Image (CGSI)

A Community GoGrid Server Image (CGSI) is an image that has been made public with the use of GoGrid's Image Sharing feature. A CGSI is available for use by the GoGrid community. See the CGSI documentation for more information.


Every GoGrid account comes with F5 Hardware Load Balancers, 10 GB of cloud storage per month, unlimited inbound data transfer, and 24/7 premium support—all at no cost. With your GoGrid account, you only pay for:

  • Your cloud server usage (hourly pay-as-you-go, hourly RAM plan, or prepaid term)
  • Your dedicated servers (prepaid term)
  • Software (not OS) licenses such as Microsoft SQL Server or paid Partner GSIs
  • Your outbound data transfer
  • Your cloud storage usage in excess of 10 GB
  • Additional services that are purchased, such as firewalls, IP addresses, etc.

See our Billing Model for information on payment options and billing cycles.

You can view your billing details and invoices from the customer portal by clicking on My Account > Billing > Update Payment Info.

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BizSpark™ and WebsiteSpark™

We are proud to have partnered with Microsoft’s BizSpark and WebsiteSpark programs. These are global programs designed to accelerate the success of early-stage startups. If you are a BizSpark or WebsiteSpark member, contacting your Account Manager is mandatory in order to receive the benefits offered by these Microsoft programs. Please have your BizSpark or WebsiteSpark membership ID handy for verification. NOTE: Changes to your infrastructure may be necessary when using your BizSpark membership. Please notify us as soon as possible to ensure proper billing.

Case Studies

Discover how some of our customers are leveraging their GoGrid cloud environment with flexible, scalable, and complex infrastructures by clicking here.

Contacting GoGrid

We are here to advise you in setting up your infrastructure or answer any questions you may have 24 hours a day, 7 days a week. See our Support page for more information or log in to the customer portal, click on the Support tab in the upper right-hand corner, and choose one of the following from the Support Menu:

  • For simple questions, contact a representative through the Live Support Chat.
  • For additional services or issues, click on Add a Case and tell us about it.
  • Follow the links to our wiki documentation for helpful tips and instructions.
  • Contact our Technical Support team by calling 1 (877) 946-4743 (U.S. & Canada) or +1(415) 869-7444 (Worldwide).

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GoGrid Status Blog

The GoGrid Status Blog is designed to keep you up-to-date on our maintenance schedules and any wide-spread issue that may affect you.


We appreciate your feedback. If you have any suggestions for ways to improve this guide, send them to and reference “Getting Started with GoGrid”.

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